Public Fleet Management Certificate Program
Sunday, April 26
8:30 a.m.–4:30 p.m.
This program is designed for fleet managers, including new fleet managers or those who aspire to become fleet managers. The program will provide an overview of the skills and knowledge areas fleet managers need to succeed, including organization structures, communication, procurement, purchasing, finance, and fleet operations. Learn directly from those professionals who developed the program.
After completing this course, participants will be better able to:
- Identify the role of a fleet manager.
- Establish their organization’s goals, missions, and credibility.
- Develop skills to interact with the fleet customers.
- Comprehend HR policies and roles.
- Demonstrate a basic understanding of finance and technology issues.
- Prepare for global issues and their impact on fleet management.
- Discover industry best practices.
- Explain common industry best practices.
This program will be worth .7 CEU credits or seven hours of CPFP recertification credit upon completion.
LIMITED SEATING: Advanced sign-up is required. No walk-in registrations are allowed.
Winter Maintenance Supervisor Certificate Program
Sunday, April 26
8:30 a.m.–4:30 p.m.
Join winter maintenance industry experts as they share their knowledge in an engaging and personable way. The Winter Maintenance Supervisor Certificate Program is one of É«ÓûAV’s most sought-after programs. Targeted toward forepersons, supervisors, and managers of winter maintenance operations, this certificate program helps those in charge of winter operations understand all facets of developing and maintaining an effective winter maintenance program. This results in more effective, efficient, equitable, and environmentally friendly snow and ice control.
After completing this course, participants will be better able to:
- Explain the necessary steps of planning and preparation.
- Discuss winter weather and explain how it affects operations.
- Identify how to better use traditional and alternative chemicals.
- Consider available equipment and how to maintain it.
- Evaluate and use snow and ice control techniques.
- Describe the environmental impacts of winter maintenance policies.
- Use responsible application procedures.
This program will be worth .7 CEU credits.
LIMITED SEATING: Due to this program's popularity, advanced sign-up is required. No walk-in registrations are allowed.
NOTE: It is suggested you take either the Winter Maintenance Supervisor Certificate OR the Winter Maintenance Operator Certificate. Due to the overlap of some information, it is not suggested that you take both programs.
Tabletop Exercise: When Systems Fail—A Cascading Disruption
Monday, April 27
1:00–2:50 p.m.
Operational disruptions rarely occur in isolation. What begins as a manageable event can escalate into a cascading systems failure—impacting decision authority, communications, logistics, staffing, vendor reliability, and public trust.
This facilitated, immersive tabletop exercise places participants inside a hypothetical, escalating disruption that strains interconnected systems over time. Rather than focusing solely on tactical response, the exercise challenges attendees to examine how assumptions fail, how decisions ripple across agencies, and how organizational design influences outcomes under prolonged stress.
Designed as a blame-free, systems-focused experience, this session helps participants identify vulnerabilities, strengthen cross-disciplinary coordination, and prioritize practical improvements to increase resilience before the next disruption.
By the end of this exercise, participants will be able to:
- Identify system-level vulnerabilities that may emerge during prolonged or compounding disruptions, including breakdowns in decision-making, communications, logistics, and interagency dependencies.
- Prioritize actionable resilience improvements using a structured decision framework, including identifying ownership, triggers, and first steps.
- Strengthen cross-disciplinary understanding by examining how disruptions affect multiple departments and community stakeholders simultaneously.
Winter Maintenance Operator Certificate Program
Tuesday, April 28
1:00–3:50 p.m.
The Winter Maintenance Operator Certificate is one of É«ÓûAV’s most sought-after programs. Learn from speakers who developed this program, many of whom are current or former operators themselves. The program targets truck staff who perform winter operations, including operators, crew leaders, and forepersons. The program focuses on snow and ice control materials and how they work, equipment, and operations. Both new and seasoned plow operators will find value in this training.
After completing this course, participants will be better able to:
- Discuss the basics of winter operations and apply essential winter operations for operators.
- Identify common winter materials and how they work.
- Explain the different winter equipment available and its upkeep.
- Determine the benefits of enhanced communication between fleet personnel and operators.
This program will be worth .3 CEU credits.
LIMITED SEATING: Advanced sign-up is required. No walk-in registrations are allowed.
NOTE: It is suggested you take either the Winter Maintenance Supervisor Certificate OR the Winter Maintenance Operator Certificate. Due to the overlap of some information, it is not suggested that you take both programs.
Solution Hub: When Things Go Wrong: Decision-Making, Fatigue, and Learning Under Pressure
Tuesday, April 28
2:00–3:50 p.m.
Winter operations place extraordinary demands on people and systems. Long shifts, unpredictable weather, community reliance on essential services, and high-pressure decision-making can create conditions where fatigue, stress, and small mistakes carry significant consequences.
This highly interactive 90-minute Solution Hub brings leaders, supervisors, and operators together to examine what really happens when systems are strained. Participants will explore fatigue-related risk, decision vulnerabilities when sleep is limited, the evolving role of snowfighters as first responders, and how near-misses can either be hidden—or used as powerful learning tools. Through guided whole-group discussion, small-group scenario reflection, and structured synthesis, the session creates space for candid, blame-free conversation.
The session concludes with a focused action planning segment, ensuring every attendee leaves with one practical, system-level improvement they can begin implementing before the next winter season.
By the end of this session, participants will be able to:
- Identify fatigue-related risks and decision vulnerabilities in winter operations.
- Recognize how pressure, exhaustion, and cultural norms influence mistakes and near misses.
- Develop one actionable system-level improvement to reduce risk before the next winter season.
Traffic Incident Management (TIM) Workshop
Wednesday, April 29
8:00 a.m.–12:00 p.m.
Traffic incidents caused by wrecks, breakdowns, road hazards, and weather events happen every day. These incidents result in injuries, fatalities, billions of dollars in damages, and travel delays. They also create a great risk to responders from all disciplines. The lack of standard protocols, coordination, and communication among responders from police, fire, EMS, towing, and public transportation agencies has caused major hindrances to safe, quick clearance. The Federal Highway Administration (FHWA) created this multi-disciplinary TIM responder course to address these problems. If your agency deals with traffic incidents, this workshop is for you.
LIMITED SEATING: Advanced sign-up is required. No walk-in registrations are allowed.
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